An additional Female instructed him a similar issue and he disregard her as well. The person quite rude and unprofessional.

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Possibly the greater one particular in comparison to other Vietnamese Airways. Good and comparatively new planes and check-in luggage is usually included in the worth, nevertheless, if you'll want to alter your ticket or have a refund it is nearly extremely hard, and problems are assured. Fantastic airline but really lacks customer support.

Both equally Certification of Excellence and Tourists’ Preference Award are based on feedback and prices of vacationers. The former is always to honor massive names in the sector of tourism, restaurant and resort companies around the world, even though the latter is really an yearly award-offering businesses credit score to the "Best in the Best" support top quality, client satisfaction, etc.

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Sad to say, we are unable to continue which has a refund until finally it is actually confirmed via the airlines. If you prefer to to obtain the updates, we might advise you Call our help workforce immediately. Vicki, 12Go.

Update: Assist circumstance #2443933 was opened six days in the past on Nov 24. Am i able to you should get an update on whether or not my tickets are secured? If you aren't in the position to, then at least let me know early so I could just acquire straight from the bus corporation myself. Its been now a week.

Totally unacceptable reaction. Discovered what appeared to be a supervisor and he fixed quickly. VN I fly Pretty much 2 to three Situations a month but this Vietnam Airways agent not get more info deserving of his position and shouldn't be addressing the general public.

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We would like to admit that we have been a scheduling platform, we do not present service immediately, and the choice about the cancellation will not rely upon us. The tickets were bought individually and we've been sorry to tell, but the second reserving is non-refundable. Vicki, 12Go.

I might be reviewing this incident on Google to shield other vacationers from scheduling with your company.